Shipping & Returns

Shipping Process & Tracking

PLEASE NOTE: Shipping will be delayed slightly due to Chinese New Year (Spring Festival). All items ordered after Feb 11 will begin shipping after Feb 26.

Orders are subject to address and payment verification. Please be sure to complete all fields, including phone number. You will receive a confirmation email once your order is processed and ready for shipping.

Once your order leaves the warehouse, you will receive another email with your tracking number and a web link where you can view shipping progress. If you did not receive a confirmation email with a tracking number, please email info@kruveinc.com including as much information about your purchase as possible so that we may assist you promptly and efficiently.

If you have received your tracking number, you can track your package's whereabouts by entering your tracking number in the field below.


Shipping Times and Fees

PLEASE NOTE: Shipping will be delayed slightly due to Chinese New Year (Spring Festival). All items ordered after Feb 11 will begin shipping after Feb 26.

KRUVE aims to provide the best shipping rates and fastest delivery times possible. As such, we offer a standard tracked shipping service and an express shipping service for certain regions as outlined below (shipping fees are calculated at checkout based on the size and weight of your order).

Region

Standard Shipping

Express Shipping

Americas

Canada, United States

15-25 days

9-12 days

Mexico

20-30 days

N/A

Other Countries

20-35 days

N/A

Europe

Austria, Belgium, Croatia, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

15-25 days

9-12 days

Other countries

15-30 days

N/A

Australia/Oceania

Australia

15-25 days

9-12 days

Other countries

20-30 days

N/A

Asia

China**, Indonesia, Japan, Philippines, Singapore, South Korea, Taiwan

10-20 days

N/A

Qatar, United Arab Emirates

15-25 days

N/A

Russia

20-30 days

N/A

Other countries

20-35 days

N/A

Africa

Egypt, Morocco, South Africa, Other countries

20-35 business days

N/A

** NOTE: For shipments to China we require your address in Chinese characters.

Duties and Customs

If your country or region charges additional fees like import tariff, value added tax, customs handling fees, etc., then you will be responsible to cover those charges upon delivery. KRUVE will declare the actual monetary value of the order. Please be sure to contact your local federal customs authority if you have any questions. In case the delivery of an order is delayed due to customs, KRUVE Inc. bears no responsibility.

Cancellation and Order Modifications

If you make a mistake or would like to cancel your order for any reason, please email us immediately at info@kruveinc.com being sure to replace your order number in the subject line where indicated. Upon receiving your email, we will make every effort to assist you.


If your order has already been processed, or for some other reason we are unable to cancel or modify the order, the customer will be responsible for the full cost associated with cancellation, modification, or return shipping. Costs may vary based on location and associated shipping fees.

Returns and Refund Policy

If for any reason you would like to return a KRUVE product, we can assist subject the following guidelines:

  • Item(s) must be returned within 30 days of purchase, together with proof of purchase.
  • KRUVE must be contacted first before shipping your product back to us. At such time, we will give you detailed instructions on how best to return your item. Note: The customer is responsible for shipping the merchandise back to our warehouse.
  • All fees, including “shipping and handling”, are non-refundable.
  • Please use a trackable shipping service or purchase shipping insurance when returning any items otherwise we can’t guarantee that we will receive your returned item.
  • Item(s) must be unopened, unused, and in their original packaging. Please be sure all the original packing material and instruction papers and/or manuals are included. We will be unable to process your return if parts are missing or if items are damaged due to improper packaging.
  • If you request a refund, the purchase price (excluding any shipping costs) will be refunded to you once we have received the returned item and have confirmed that it meets the conditions above.
  • KRUVE Inc. reserves the right to refuse any returns or refunds for merchandise.
  • Shipping times for exchanged products may vary depending on shipping destinations.